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I wanted to comment on an employee of yours, Penny, who is in the downtown Quakertown branch. Not only is she friendly and courteous, she goes above and beyond when it comes to serving her customers. I have had a few issues, both business and personal, and she always makes sure I am satisfied. Whether she is in the customer service area of the bank or performing her duties as a teller, she does a thorough and conscientious job. While all the tellers are really good, Penny is outstanding.