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I was served by Mandi today who was polite, efficient and very competent. I especially liked her focus on the security questions to keep all QNB customers safe. I wish all my interactions online could be this productive and professional. I guess the bottom line is that I wouldn't hesitate to ask for help again in the future because I feel confident that my issues will be addressed competently and amicably. I certainly can't say the same for 'other' online experiences where I needed help. Mandi is clearly an asset to QNB.