Banking Positions


Assistant Branch Manager I – Wescosville Branch Office

The Assistant Branch Manager is responsible for the efficient and effective operations of a branch and for performing various administrative duties in support of the branch banking function.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Demonstrates the ability to be a role model, leader, and resource to peers.
  2. May serve as an active member of an internal bank committee.
  3. Implements, models, and coaches QNB’s Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.  Possesses the ability to significantly increase both the number and value of loan and deposit accounts.
  4. Ensures that prescribed schedules and operating policies and procedures are followed. 
  5. Oversees the daily office settlement and performs Senior FSR and/or Supervisor FSR duties as necessary.
  6. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.  Provides prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  7. Opens, closes, and services every type of deposit product at various branch locations.  Includes taking loan applications and disbursing consumer loans.
  8. Resolves customer problems in a positive and efficient manner.
  9. Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner.  Opening and closing the branch as needed.
  10. Makes recommendations regarding performance and completes performance evaluations for FSR and/or FSR II.
  11. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  12. Able to relate to other people beyond giving and receiving instructions.
  13. Available to present at QNB General Product Knowledge workshops and Q2 Service and Sales workshops as necessary.
  14. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  15. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. High School diploma or equivalent.
  2. Previous supervisory experience.
  3. A minimum of three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  5. Ability to lift and maneuver 25 to30 pounds.
  6. Communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires excellent reading, writing, communication, and arithmetic skills.
  8. Must have strong product knowledge and actively champion and coach for Q2 Service and Sales, referrals and product campaigns.
  9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  10. Successful completion of any two PBA courses as recommend by Branch Manager.
  11. Must fulfill re-certification of FSRII requirements annually.
  12. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 


Full Time Telephone Customer Service Center Representative

Current available position is located in Quakertown.

FUNCTION:

The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product.
  5. Completes consumer loan applications.
  6. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  7. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  8. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment.
  8. Must fulfill re-certification requirements for CSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  2. Previous or current banking experience.


Full Time Universal Banker

Current available position is located in Warminster.
Hours – Monday through Friday 9:00am to noon, 1:00pm to 5:00pm.

FUNCTION:

The Universal Banker assumes responsibility for the efficient and effective operations of QNB’s Warminster Business Office, performs various administrative duties in support of the branch banking function, and provides support to the Relationship Managers to contribute to the overall efficient operation of loan production.

GENERAL DUTIES AND RESPONSIBILITIES:

  1.  Manage the daily needs of customers, including the following:
    • Assist customers in opening, analyzing, and managing their deposit accounts.
    • Resolve customer issues in a positive and efficient manner. 
    • Ensure that operating policies and procedures are followed.
    • Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  2. Assume other job-related duties as required.
  3. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  4. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  5. Perform branch functions requiring an in-depth knowledge of branch transactions.  Ensures daily office settlement.
  6. Opens, closes, and services every type of deposit product.  Includes taking and disbursing consumer and commercial loans.
  7. Serve as the liaison between the Branch Administration and Lending Department.
  8. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.  Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  9. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Ability to solve problems and carry on with minimal supervision.
  3. High School diploma and three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Strong oral and written communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Must have strong product knowledge and actively champion Q2 Service and Sales, referrals and product campaigns.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Working knowledge of MS-Suite and various banking platforms.
  8. Previous Loan Documentation experience.
  9. Previous consumer loan and/or customer service experience.
  10. Strong organizational, time management and math skills.
  11. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.  Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  12. Completion of National Notary Association courses and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Knowledge of Commercial Loan documentation.
  2. Previous Commercial Lending or Credit department experience.
  3. Familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures and guidelines.
  4. Familiarity with QNB’s Q2 service and sales as well as product knowledge.
  5. Courses such as ABA Principles of Banking, Banking Fundamental, and Consumer Lending.


Full and Part Time Financial Services Representatives (Teller)

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Cross-sells deposit and loan products and refers customers to appropriate person or department.
  4. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  5. Must be proficient in all aspects of the role of Financial Service Representative.
  6. Able to relate to other people beyond giving and receiving instructions.
  7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Must complete FSR certification requirement within 18 months of hire.
  5. Ability to lift and maneuver 25-50 pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete Banking Fundamentals within the first 18 months of employment (grade of C or higher).
  10. Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience desired, but not required.


Email your resume to HR@QNBbank.com

**All resumes must be in Word or PDF format only**

Applications are available at our Towne Bank Center, 320 W Broad St., Quakertown, PA

Or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005