Banking Positions


Universal Banker I

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product.
  5. Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include but are not limited to: servicing all new deposit products, preparing CTR reports, service ATM, take and disburse consumer loans, and ascertaining customers’ needs.
  6. Assists in the training of personnel and may be a member of a committee (i.e. Branch Operations Committee) and train personnel on the information obtained from attending committee meetings.
  7. Processes and prepares branch cash and settlement.
  8. Able to efficiently and effectively process all teller transactions while accurately balancing cash drawer at the end of the day.
  9. Able to effectively and professionally run the Branch in the absence of Branch Manager and Assistant Manager; including knowledge of opening and closing of branch if necessary.
  10. Able to relate to other people beyond giving and receiving instructions.
  11. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  12. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Must be proficient in all aspects of job.
  3. Regularly required to stand for prolonged periods of time – all day if necessary.
  4. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  5. Must complete Universal Banker I certification requirement within 18 months of hire.
  6. Ability to lift and maneuver 25-30-pound coin bags.
  7. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  8. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
  9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  10. Must fulfill re-certification of Universal Banker I requirements annually.
  11. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 
  12. Completion of PA Association of Notaries course and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful completion of Fundamentals of Banking and Consumer Lending.
  2. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
  3. Proficient knowledge and understanding of the proper use of TCR (teller cash recycler). 

Customer Service Center Representative

Current available position is located in Quakertown.

FUNCTION:

The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product.
  5. Completes consumer loan applications.
  6. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  7. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  8. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment
  8. Must fulfill re-certification requirements for CSR annually

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  2. Previous or current banking experience.

Apply Now


Part-time Financial Service Representative (Teller)

Current available position is located in Quakertown.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  4. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  5. Must be proficient in all aspects of the role of Financial Service Representative.
  6. Able to relate to other people beyond giving and receiving instructions.
  7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  8. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  9. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Must complete FSR certification requirement within 18 months of hire.
  5. Ability to lift and maneuver 25-50 pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  10. Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience desired, but not required.

Apply Now


Financial Services Representatives

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  4. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  5. Must be proficient in all aspects of the role of Financial Service Representative.
  6. Able to relate to other people beyond giving and receiving instructions.
  7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  8. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  9. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Must complete FSR certification requirement within 18 months of hire.
  5. Ability to lift and maneuver 25-50 pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  10. Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience desired, but not required.

Apply Now



Email your resume to HR@QNBbank.com

**All resumes must be in Word or PDF format only**

Applications are available at our Towne Bank Center, 320 W Broad St., Quakertown, PA

Or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005