Banking Positions


Commercial Lending Officer

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Interview loan applicants and collect and analyze financial data in order to determine the general creditworthiness of the prospect and the merits of the specific loan request.
  2. Negotiates, establishes terms, and approves loans within authority.
  3. Collect and analyze information which reflects the current creditworthiness of customers and the current merits of existing loans. Information may be obtained by direct inspection of the applicant’s business and/or collateral, review of interim financial reports, personal interview, etc.
  4. Monitor loan repayment activities and take necessary action to collect from past due accounts.
  5. Develop new business by contacting prospects and customers. Also cross-sells Bank services.
  6. Develop material for and make loan presentations to the Executive Committee where required.
  7. Participate in community affairs to increase the Bank’s visibility.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assumes additional responsibilities as requested.

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Full Time Telephone Customer Service Center Representative

Current available position is located in Quakertown.

FUNCTION:

The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Assumes additional job-related duties as requested.
  3. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  4. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  5. Completes consumer loan applications.
  6. Opens, closes, and services every type of deposit product.
  7. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  8. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment.
  8. Must fulfill re-certification requirements for CSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  2. Previous or current banking experience.

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FSR Supervisor (Head Teller) – Quakertown Main Branch

The FSR Supervisor is responsible for the efficient and effective operations of the teller customer service area of a branch and performs various administrative duties in support of the branch banking function.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  2. Supervises the teller staff and the workflow of the customer service counter. Including oversight, development, and coaching of staff to ensure an on-going level of exceptional productivity and customer service, as well as fair and equitable distribution of work assignments. 
  3. Ensures daily office settlement.
  4. Opens, closes, and services every type of deposit product at various branch locations.
  5. Performs branch functions requiring an in-depth knowledge of branch transactions. Functions include but are not limited to: servicing all new deposit products, preparing CTR reports, preparing cash shipments, servicing an ATM, accepting loan applications and ascertaining customers’ needs.
  6. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  7. Ability to take and disburse consumer loans as necessary. 
  8. Assists in the training of personnel.
  9. Ensures that prescribed schedules and operating policies and procedures are followed. 
  10. Makes recommendations regarding performance and completes evaluations for FSR direct reports.
  11. Responsible for running the branch in the absence of the Branch Manager and Assistant Manager in and effective and professional manner. Opening and closing the branch as needed.
  12. Resolves customer problems in a positive and efficient manner.
  13. Models QNB’s Service and Sales Excellence by evaluating customer needs through the use of open-ended questions and referring customers to appropriate resources.
  14. Takes personal initiative and is a positive example for others to emulate.
  15. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  16. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  17. Available to present training content at QNB General Product Knowledge workshops and Q2 Service and Sales meetings as necessary.
  18. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  19. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Supervisory experience.
  2. Regularly required to stand for prolonged periods of time – all day if necessary.
  3. Ability to lift and maneuver up to 25-30 pounds.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills.
  6. Completion of high school, vocational training or equivalent. (completion of some college courses preferred but not required).
  7. Strong product knowledge and the ability to actively champion and coach for Q2 Service and Sales, referrals and product campaigns.
  8. Must fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete of any two PBA courses as recommend by Branch Manager within the first 18 months of employment. (Courses taken at another financial institution will fulfill this requirement.
  10. Must fulfill re-certification of FSRII checklist requirements annually.

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Full and Part Time Financial Services Representatives (Teller)

Current available positions are located in Quakertown, Perkasie, and Souderton.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Cross-sells deposit and loan products and refers customers to appropriate person or department.
  4. Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  5. Must be proficient in all aspects of the role of Financial Service Representative.
  6. Able to relate to other people beyond giving and receiving instructions.
  7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Must complete FSR certification requirement within 18 months of hire.
  5. Ability to lift and maneuver 25-50 pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete Banking Fundamentals within the first 18 months of employment (grade of C or higher).
  10. Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience desired, but not required.

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Email your resume to HR@QNBbank.com

**All resumes must be in Word or PDF format only**

Applications are available at our Towne Bank Center, 320 W Broad St., Quakertown, PA

Or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005