Careers at QNB


Since 1877, QNB Bank…Your Community Bank, has been a great place to work and a great place to bank! We are your original hometown bank with over 200 employees in 12 convenient locations. At QNB, if you’ll help us better serve our customers, we'd like to talk to you. We know that innovation, growth and personal service make it possible for us, and you, to succeed.

 

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Why Work at QNB?

Diversity and Inclusion Statement

It is the goal of QNB Bank to provide every individual with an equal opportunity in all of our employment programs and business activities. The Bank prohibits discrimination in all aspects of our personnel operations including recruitment, hiring, promotions, training, awards, reorganizations and employee retention.

It is expected that every employee, regardless of position, ensures that the Bank maintains the highest standards for inclusiveness and continues the efforts to create and sustain a model workplace so that the Bank is an employer of choice.

Great Customer Service

Isn’t it great when somebody remembers your name, or inquires about your day? Excellent customer service is a tradition here. We realize that our customers don't want to talk to stuffy bankers; they want a genuine friendly smile, they want to feel welcome and valued—while receiving accurate and knowledgeable service. Every department at QNB has internal and external customers, and our goal is to provide consistent outstanding service. That difference makes QNB a great place to bank and a GREAT place to work.

An Investment in YOU!

At QNB, we think it's important to support you in the community in which you live. We believe in providing our employees with an environment where they can achieve their goals—both in terms of customer service and career growth. When you work for QNB you’ll receive professional development throughout the year. You will have the opportunity to participate in personal wellness activities. You will be eligible to continue your education through a generous tuition reimbursement program. We’ll even reward you financially for joining a gym or fitness organization!

Community Involvement

We think it's important to support the communities in which we do business and we encourage our employees to get involved in local community activities. We’ll provide plenty of opportunities and encouragement for you to become involved. Our community events are a great time for everyone that works and banks with us!

Benefits

Here are just a few of the excellent benefits a full-time employee receives when coming to work at QNB Bank:

  • Medical, dental, vision, life, and disability insurance
  • Paid vacation time
  • Paid holiday time
  • A generous 401(k) plan including matching contributions
  • Pre-tax dependent care and medical care reimbursement accounts
  • Tuition reimbursement program
  • Banking services free or discounted
  • Employee Stock Purchase Plan
  • Health Club Membership reimbursement
  • Part-time employees are also eligible for some benefits
  • And last but not least—great co-workers who enjoy working together, having fun, and supporting their community.

 

Find Your Future in Banking

Meet some of today’s bankers and hear what they love about their different roles and working in banking by visiting the American Bankers Association website.

 

Banking Positions at QNB


CURRENTLY AVAILABLE POSITIONS:

 

Financial Services Representative

Part-time position currently available at the Colmar Office

GENERAL DUTIES AND RESPONSIBILITIES:

  • Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  • Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  • Must be proficient in all aspects of the role of Financial Service Representative.
  • Able to relate to other people beyond giving and receiving instructions.
  • Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  • Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  • Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  • Regularly required to stand for prolonged periods of time – all day if necessary.
  • Successful experience working with customers and co-workers.
  • Must complete basic FSR training and new accounts training within the first 6 months of employment.
  • Must complete FSR certification requirement within 18 months of hire.
  • Ability to lift and maneuver 25-50 pound coin bags.
  • Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  • Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  • Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  • Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  • Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  • Previous or current bank experience desired, but not required.

Apply Now

 

Full Time Loan Documentation Processor II

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Examining, interpreting, and preparing required documentation within specified guidelines for new commercial, retail and/or residential loans.
  2. Issuing instructions to title insurance companies and attorneys for loan closing.
  3. Determining and listing all costs to be collected from borrowers on the appropriate form.
  4. Processing required documentation for loans with unit-based, floor plan, and guidance line arrangements.
  5. Review loan documents for accuracy and completeness and perform post-closing duties, including but not limited to the following:
    • Preparing commercial loan files
    • Forwarding information for loans to be booked on the core system to Loan Services
    • Recording collateral documents such as mortgages and UCC-1 financing statements
    • Set up pending items for missing documentation.
  6. Examining, interpreting and preparing required documentation for line renewals and loan modifications, insuring accurate changes on the core system.
  7. Review attorney prepared documents for accuracy and completeness.
  8. Serve as back-up in reviewing HMDA & CRA loans and input into software.
  9. Assisting other documentation processors with questions regarding preparing new loans and modifications of existing loans.
  10. Reviewing commercial loans and modifications prepared by other documentation processors for accuracy and completeness before distributing to Lenders for settlement.
  11. Assist managing the Bank’s exposure under Letters of Credit, from issuance to final negotiation including auto renewals, modifications, trade letters of credit and draws.
  12. Assist in the ongoing preparation and reconcilement of various reports and general ledger accounts assigned to the department.
  13. Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities.
  14. Assuming other job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. High school diploma or equivalent.
  2. Five years of previous loan documentation experience.
  3. Working knowledge of Microsoft Office programs
  4. Able to use adding machine and/or calculator.
  5. Interpersonal skills to represent the Bank in a positive manner when dealing with internal and external customers.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Working knowledge of Laser Pro Software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Full Time Loan Services Representative II

FUNCTION: Responsible for payment of items escrowed for mortgage customers; verifying payment of real estate taxes for those accounts that do not escrow; processing of daily mail payments and balancing all transaction items to be forwarded to the Proof Department; verifying that new loan information input to the core is accurate; scanning and indexing loan files to the document imaging system. Handling customer phone calls to answer questions, resolve problems, etc.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Service the daily needs of customers, including the following:
    • Assist customers in opening, analyzing, and managing their deposit accounts.
    • Resolve customer issues in a positive and efficient manner. 
    • Ensure that operating policies and procedures are followed.
    • Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  2. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.  Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  4. Serve as the liaison between the Branch Administration and Lending Department.
  5. Opens, closes, and services every type of deposit product.  Includes taking and disbursing consumer and commercial loans.
  6. Perform branch functions requiring an in-depth knowledge of branch transactions.  Ensures daily office settlement.
  7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assume other job-related duties as required.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Ability to solve problems and carry on with minimal supervision.
  3. High School diploma and three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Strong oral and written communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Must have strong product knowledge and actively champion Q2 Service and Sales, referrals and product campaigns.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Working knowledge of MS-Suite and various banking platforms.
  8. Previous consumer loan and/or customer service experience.
  9. Strong organizational and time management skills.
  10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.  Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  11. Completion of National Notary Association courses and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Experience with Jack Henry Silverlake.
  2. Working knowledge of Microsoft Office Applications (Word, Excel, Outlook).
  3. Previous experience in Loan Services/Operations.
  4. Accounting I.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Full Time Universal Banker

FUNCTION: The Universal Banker assumes shared responsibility for the efficient and effective operations of QNB’s Warminster Office, performs various administrative duties in support of the branch banking function, and provides support to the Relationship Managers to contribute to the overall efficient operation of loan production.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Service the daily needs of customers, including the following:
    • Assist customers in opening, analyzing, and managing their deposit accounts.
    • Resolve customer issues in a positive and efficient manner. 
    • Ensure that operating policies and procedures are followed.
    • Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  2. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.  Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  4. Serve as the liaison between the Branch Administration and Lending Department.
  5. Opens, closes, and services every type of deposit product.  Includes taking and disbursing consumer and commercial loans.
  6. Perform branch functions requiring an in-depth knowledge of branch transactions.  Ensures daily office settlement.
  7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assume other job-related duties as required.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Ability to solve problems and carry on with minimal supervision.
  3. High School diploma and three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Strong oral and written communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Must have strong product knowledge and actively champion Q2 Service and Sales, referrals and product campaigns.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Working knowledge of MS-Suite and various banking platforms.
  8. Previous consumer loan and/or customer service experience.
  9. Strong organizational and time management skills.
  10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.  Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  11. Completion of National Notary Association courses and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Knowledge of Commercial Loan documentation.
  2. Previous Commercial Lending or Credit department experience.
  3. Familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures and guidelines.
  4. Familiarity with QNB’s Q2 service and sales as well as product knowledge.
  5. Courses such as ABA Principles of Banking, Banking Fundamental, and Consumer Lending

Apply Now

 

VP, Information Technology Director

The VP of Information Technology will develop and lead a forward-looking support structure and technical infrastructure which includes on-site and cloud-based applications. The goal is to deliver an architecture that supports the most efficient IT environment meeting current needs while preparing for future development and growth. This role will collaborate with leaders at all levels of the organization and manage a team of professionals who are accountable for the delivery of Information Technology services.

The incumbent will be responsible for all enterprise-wide Information Technology including infrastructure and architecture, applications support and development, networks, telecommunications, vendor management, sourcing, project management and data center operations. The incumbent will participate in overall business planning and innovation and must understand the organization’s core technology competency as well as future capabilities.

This individual will work closely with business leaders to drive transformational change and solve operational and workflow problems through the use of Information Technology and process redesign. The individual responsible for the achievement of performance targets and strategic initiatives by setting and meeting operational goals that are consistent with the vision of the organization as well as management of the IT Department budgets, both capital and operating, in accordance with service level agreements (SLA) while ensuring effective service delivery for assigned areas of responsibility.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Assumes responsibility for the efficient and effective operation of the IT Department (Core Processing, Item Processing, Network Administration, Telecommunications, Internet Banking, Voice Banking, Database Management systems, Programming, PCs, Operations).
      1. Ensuring schedules, operating policies and procedures are followed.
      2. Continuously improving operating policies and procedures
      3. Supervise and coach employees with the goal of motivating peak performance
      4. Allocating work and assuring personnel receive necessary training.
      5. Ensuring a high level of customer service from department and systems by monitoring uptime, diagnosing errors, scheduling and overseeing equipment maintenance and systems upgrades, and recommending replacements/upgrades to avoid problematic situations.
  2. Ensures a high level of process controls is maintained for every process of the department to provide for compliance with SOX, FDICIA, GAAP, and other audit/examination standards.  Reviews control documentation and procedures as needed and revises both to maintain accurate and adequate documentation of controls and procedures.
  3. Remains on-call for systems problems and ensures that on-call staff are knowledgeable and responsive.
  4. Establishes IT strategy by collaborating with officers and senior management to set organizational vision and strategy and to determine how technology can best service the business.
  5. Develops, optimizes and measures the IT Help Desk.
  6. Develops and advocates for the IT Operations Expenditures and Capital Expenditures budgets and identifies and tracks variances.
  7. Remains abreast of technological advances in the field and able to identify areas of use in the.organization.
  8. Promote a culture of continuous process improvement.
  9. Assume additional job-related duties as required.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Bachelor’s degree in Information Technology, computer science or other relevant field; or, 15 years of progressive IT experience with at least 5+ years of proven senior leadership-level experience setting strategy for and successfully leading technology for an organization
  2. Thorough understanding of and ability to apply knowledge of Information Technology, project management and risk management to position the Bank for success
  3. Preferred experience working in financial institutions or other highly regulated industry
  4. Outstanding communication (written and verbal) and interpersonal abilities
  5. Demonstrated cultural competence (awareness, attitude, knowledge, willingness and skills to work effectively with diverse generational employee and member population)
  6. Exceptional judgment and analytical, decision-making skills; excellent people leadership skills, system analysis and evaluation skills
  7. Socially skilled in engaging with all roles throughout the organization
  8. Supervisory experience with a track record of coaching, mentoring, developing, and motivating peak performance within leadership team
  9. A passion for building and sustaining professional relationships both internal and external to the cooperative
  10. Experience with IBM iSeries mid-range computer
  11. Expert experience with virtualization on hardware, software and network resources

Apply Now

 


Email your resume to HR@QNBbank.com (must be in Word or PDF format) or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005

 

HR Contact

Human Resources Department
Phone: 215-538-5600 x5675
Email: HR@qnbbank.com
 

Human Resources is located in our Towne Bank Center:
From Route 309 in Quakertown, turn East onto Route 313. Follow this road through two traffic lights, QNB's Towne Bank Center will be on your right hand side about the middle of the block (physical address is 320 West Broad Street).