Careers at QNB


Since 1877, QNB Bank…Your Community Bank, has been a great place to work and a great place to bank! We are your original hometown bank with over 200 employees in 12 convenient locations. At QNB, if you’ll help us better serve our customers, we'd like to talk to you. We know that innovation, growth and personal service make it possible for us, and you, to succeed.

 

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Why Work at QNB?

Diversity and Inclusion Statement

It is the goal of QNB Bank to provide every individual with an equal opportunity in all of our employment programs and business activities. The Bank prohibits discrimination in all aspects of our personnel operations including recruitment, hiring, promotions, training, awards, reorganizations and employee retention.

It is expected that every employee, regardless of position, ensures that the Bank maintains the highest standards for inclusiveness and continues the efforts to create and sustain a model workplace so that the Bank is an employer of choice.

Great Customer Service

Isn’t it great when somebody remembers your name, or inquires about your day? Excellent customer service is a tradition here. We realize that our customers don't want to talk to stuffy bankers; they want a genuine friendly smile, they want to feel welcome and valued—while receiving accurate and knowledgeable service. Every department at QNB has internal and external customers, and our goal is to provide consistent outstanding service. That difference makes QNB a great place to bank and a GREAT place to work.

An Investment in YOU!

At QNB, we think it's important to support you in the community in which you live. We believe in providing our employees with an environment where they can achieve their goals—both in terms of customer service and career growth. When you work for QNB you’ll receive professional development throughout the year. You will have the opportunity to participate in personal wellness activities. You will be eligible to continue your education through a generous tuition reimbursement program. We’ll even reward you financially for joining a gym or fitness organization!

Community Involvement

We think it's important to support the communities in which we do business and we encourage our employees to get involved in local community activities. We’ll provide plenty of opportunities and encouragement for you to become involved. Our community events are a great time for everyone that works and banks with us!

Benefits

Here are just a few of the excellent benefits a full-time employee receives when coming to work at QNB Bank:

  • Medical, dental, vision, life, and disability insurance
  • Paid vacation time
  • Paid holiday time
  • A generous 401(k) plan including matching contributions
  • Pre-tax dependent care and medical care reimbursement accounts
  • Tuition reimbursement program
  • Banking services free or discounted
  • Employee Stock Purchase Plan
  • Health Club Membership reimbursement
  • Part-time employees are also eligible for some benefits
  • And last but not least—great co-workers who enjoy working together, having fun, and supporting their community.

 

Find Your Future in Banking

Meet some of today’s bankers and hear what they love about their different roles and working in banking by visiting the American Bankers Association website.

 

Banking Positions at QNB


CURRENTLY AVAILABLE POSITIONS:

 

Deposit Operations Representative

This is an entry level position in the Deposit Operations department. Staff member will provide internal and external customer support through telephone, mail, and e-mail of deposit operations products and services. These include, but are not limited to: deposit, CD, IRA, safe deposit box products, and electronic devices and services as well as other additional products and services that support and compliment deposit products. Builds internal customer relationships by being accountable for representing the department in a courteous and professional manner. May be requested to perform duties as backup for the Courier/Mailroom Receiving Clerk as necessary.

May assume responsibility for some or all of the following functions:

  • Research all types of questions, problems, department-related needs as it applies to the various products and services and functions supported by Deposit Operations.
  • Review and settle various GL and /or CIF accounts.
  • Accurately researches and performs a variety of adjustments, account corrections and transactions.
  • Review and secure mail returned for incorrect address.  Research and correspond with customer to obtain updated and accurate mailing/customer contact information.
  • Research and process updates or corrections to customer tax reporting.
  • Accurately complete input for new, or maintenance changes to, various account records or ancillary products.
  • Maintain safe deposit box records and files, billing safe deposit box, and handling reporting for safe deposit box delinquencies.
  • Perform review of daily new accounts or maintenance reports.
  • Ensure that appropriate documentation has been completed to support all new accounts, product or service enrollments and/or maintenance requests.
  • Maintain a list of pending information and/or documentation for each branch.
  • Review delayed availability hold and stop payment.
  • Process chargeback of returned deposit items.
  • Process and balancing un-posted DDA or CD items.
  • Respond to telephone inquiries.
  • Update the closed/overdraft accounts database as accounts are charged off or payments are received.
  • Monitor, process and return ACH transactions and pre-notes as necessary.
  • Process withdrawals, transfers, penalties, distributions, etc., and ensure proper filings with the IRS.
  • Respond to bank personnel and customer questions regarding IRA regulations, tax deductibility, RMDs, and investments.
  • Perform review of daily IRA transactions.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  2. Interpersonal skills to represent the Bank in a positive way in dealing with internal and external customer transactions.
  3. Strong keyboarding skills.
  4. Intermediate knowledge of, and experience using, Microsoft Office applications.
  5. Must be able to lift and maneuver 10-pound cartons/boxes.
  6. Must be flexible with hours - may be required to work extended hours.

Back-up Courier/Mailroom Receiving Clerk:

  1. Must be able to lift and maneuver 50-pound cartons/boxes.
  2. Must have own vehicle to use.
  3. Must have a valid PA driver’s license and have proof of insurance.
  4. Must be flexible with hours - may be required to work extended hours

Apply Now

 

Loan Origination Processor

FUNCTION: The Loan Processor is responsible for the processing of consumer and mortgage loans from origination to funding. This position will support the Origination and Underwriting staff by collecting necessary documents and managing the transaction to ensure closing deadlines are met, as well as meeting customer expectations.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Ensure timely and independent processing of consumer and mortgage files (in compliance with all applicable laws, regulations and Bank policies and procedures) from origination to post closing.
  2. Accurate and timely adherence to the requirements of HMDA.
  3. Perform initial file review to check for completeness and process loans through vendor Automated Underwriting Systems and Internal Underwriting systems and review findings with the Loan Officer and Underwriter, clear conditions and note stipulations on the commitment letter or loan approval document.
  4. Input loan data according to the loan officer’s instructions and assist the Loan Officer with the calculation of Debt to Income and Loan to Value ratios.
  5. Track and gather necessary documents and clear any outstanding loan conditions in conjunction with the Underwriter and Loan Officers.
  6. Order appraisals and review flood certifications. Send any necessary borrower notifications where applicable.
  7. Complete compliance, loan quality, and fraud detection checks on each borrower.
  8. Accurately and timely maintenance of receipt of loan fees, as well as performing G/L reconcilement of those fees.
  9. Update loan files and input updated information in the loan origination system.
  10. Prepare the loan file in correct order for boarding in the loan origination system.
  11. Produce scheduled management reports.
  12. Coordinate closings with title companies and customers.
  13. Be accountable for a positive borrower experience.
  14. Maintain open and frequent communication with others in the department to ensure a smooth customer experience.
  15. Assume other job-related duties as requested.
  16. Complete assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Thorough understanding of Retail and Mortgage loan requirements.
  2. Ability to demonstrate knowledge of real estate, automobile and unsecured lending practices including federal and state regulations and compliance with respect to TRID and Regulation Z and other consumer regulations.
  3. Proficiency in Automated Underwriting Systems as well as Microsoft Office, Database software and Laser Pro.
  4. Ability to prioritize multiple demands in a high-pressure environment while maintaining professional demeanor, organization and maintaining a pipeline of 30+ loans.
  5. Ability to calculate and apply financial underwriting ratios.
  6. Minimum of 1 - 3 years of experience in secondary market mortgage and consumer loan processing preferred.
  7. Must be able to maintain a high level of accuracy.
  8. Understand loan documentation to assist in pre and post funding reviews.
  9. Possess a high level of interpersonal and communication skills to represent the Bank in a positive manner when dealing with both internal and external customers.
  10. High school diploma or equivalent, some college preferred but not required.
  11. Proactively communicate.

Apply Now

 

Systems Administrator

Full-time position available in Quakertown.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Provide user assistance on computer and network related problems. Responsible for resolving helpdesk issues in a timely manner and providing a high level of customer service.
  2. Administer and maintain computers systems and software used by the organization and ensures their operational efficiency. Maintain an up-to-date inventory of all applicable hardware & software.
  3. Configure user accounts and permissions as dictated by change control procedures.
  4. Create and maintain procedures required to complete job duties.
  5. Responsible for mobile device management, deployment, and maintenance. Ensure device compliance and deployment of Windows and mobile operating system configurations such as encryption, passcodes and other configurations dictated by device compliancy policies.
  6. Ensure backup, restores and tape jobs are being executed according to schedule. Complete accurate reporting logs and checklists for daily backup, tape and file restoration jobs.
  7. Follow change request procedures for system, software and user modifications.
  8. Provide on-call afterhours support using a rotating schedule as required.
  9. Work with supervisor and other IT staff to execute on strategic technology projects.
  10. Keep knowledge of IT technology and trends current.
  11. Complete assigned compliance training in a timely manner and demonstrates ability to apply training to duties and responsibilities.
  12. Provide customers support with remote deposit capture (RDC) installations and operating issues.
  13. Perform operational duties based on a daily, weekly, and monthly operational checklist.
  14. Perform other related duties as assigned.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. A high school diploma or equivalent.
  2. Intermediate knowledge of Microsoft Windows and Office365 products.
  3. Able to meet deadlines and complete technical tasks under pressure.
  4. Strong interpersonal, verbal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
  5. Proven ability to work constructively and harmoniously with all levels of employees and vendors.
  6. Effective problem-solving skills and the ability to effectively contribute to a team environment.
  7. Demonstrated ability to analyze and solve technical problems pertaining to personal computer and server hardware and software.
  8. Must be able to lift and maneuver 50 pounds.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Two years at an accredited college or university with an emphasis in MIS or related courses OR two
  2. years of progressively responsible work experience in an IT setting.
  3. Experience working with current Windows Server and PC operating systems.
  4. Experience working with Microsoft Active Directory and related management tools.
  5. Experience with Cisco network hardware.
  6. UNIX/LINUX experience.
  7. Microsoft Certification.
  8. Network diagnostics and forensics.
  9. Basic knowledge of banking.

Apply Now

 

Customer Service Center Representative

Full-time position currently available in Quakertown.

FUNCTION: The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales program with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Responsible for directing the workflow of the customer service counter.  Including oversight, development, and coaching of staff in order to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments.  Ensures daily office settlement.
  3. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  4. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  5. Opens, closes, and services every type of deposit product at various branch locations.
  6. Take and disburse consumer loans as necessary.
  7. Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include but are not limited to: service all new deposit products, preparing CTR reports, prepare cash shipment, service ATM, accepting loan applications and ascertaining customer’s needs.
  8. Ensures that prescribed schedules and operating policies and procedures are followed.
  9. Assists in the training of personnel and may be a member of a committee (i.e. IRA Power User) and train personnel on the information obtained from attending committee meetings.
  10. Assists in making recommendations regarding performance ratings for FSRs.
  11. Able to run the branch in the absence of the Branch Manager and Assistant Manager in and effective and professional manner.  Opening and closing the branch as needed.
  12. Models QNB’s Sales and Services Excellence.  Takes personal initiative and is a positive example for others to emulate.
  13. Able to relate to other people beyond giving and receiving instructions.
  14. Available to present at QNB General Product Knowledge workshops and Q2 Service and Sales meetings as necessary.
  15. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  16. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment
  8. Must fulfill re-certification requirements for CSR annually

DESIREABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  2. Previous or current banking experience.

Apply Now

 

Full Time Universal Banker

FUNCTION: The Universal Banker assumes shared responsibility for the efficient and effective operations of the branch, performs various administrative duties in support of the branch banking function, and provides support to the Relationship Managers to contribute to the overall efficient operation of loan production.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Service the daily needs of customers, including the following:
    • Assist customers in opening, analyzing, and managing their deposit accounts.
    • Resolve customer issues in a positive and efficient manner. 
    • Ensure that operating policies and procedures are followed.
    • Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  2. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner.  Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  4. Serve as the liaison between the Branch Administration and Lending Department.
  5. Opens, closes, and services every type of deposit product.  Includes taking and disbursing consumer and commercial loans.
  6. Perform branch functions requiring an in-depth knowledge of branch transactions.  Ensures daily office settlement.
  7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assume other job-related duties as required.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Ability to solve problems and carry on with minimal supervision.
  3. High School diploma and three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Strong oral and written communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Must have strong product knowledge and actively champion Q2 Service and Sales, referrals and product campaigns.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Working knowledge of MS-Suite and various banking platforms.
  8. Previous consumer loan and/or customer service experience.
  9. Strong organizational and time management skills.
  10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.  Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  11. Completion of National Notary Association courses and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Knowledge of Commercial Loan documentation.
  2. Previous Commercial Lending or Credit department experience.
  3. Familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures and guidelines.
  4. Familiarity with QNB’s Q2 service and sales as well as product knowledge.
  5. Courses such as ABA Principles of Banking, Banking Fundamental, and Consumer Lending

Apply Now

 

Financial Services Representative

Part-time and full-time positions currently available in Quakertown, Wescosville, Souderton, and Coopersburg.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  • Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  • Must be proficient in all aspects of the role of Financial Service Representative.
  • Able to relate to other people beyond giving and receiving instructions.
  • Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  • Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  • Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  • Regularly required to stand for prolonged periods of time – all day if necessary.
  • Successful experience working with customers and co-workers.
  • Must complete basic FSR training and new accounts training within the first 6 months of employment.
  • Must complete FSR certification requirement within 18 months of hire.
  • Ability to lift and maneuver 25-50 pound coin bags.
  • Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  • Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  • Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  • Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  • Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  • Previous or current bank experience desired, but not required.

Apply Now

 


Email your resume to HR@QNBbank.com (must be in Word or PDF format) or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005

 

HR Contact

Human Resources Department
Phone: 215-538-5600 x5675
Email: HR@qnbbank.com
 

Human Resources is located in our Towne Bank Center:
From Route 309 in Quakertown, turn East onto Route 313. Follow this road through two traffic lights, QNB's Towne Bank Center will be on your right hand side about the middle of the block (physical address is 320 West Broad Street).