Careers at QNB


Since 1877, QNB Bank…Your Community Bank, has been a great place to work and a great place to bank! We are your original hometown bank with over 200 employees in 12 convenient locations. At QNB, if you’ll help us better serve our customers, we'd like to talk to you. We know that innovation, growth and personal service make it possible for us, and you, to succeed.

 

Apply Now
 

Why Work at QNB?

Diversity and Inclusion Statement

It is the goal of QNB Bank to provide every individual with an equal opportunity in all of our employment programs and business activities. The Bank prohibits discrimination in all aspects of our personnel operations including recruitment, hiring, promotions, training, awards, reorganizations and employee retention.

It is expected that every employee, regardless of position, ensures that the Bank maintains the highest standards for inclusiveness and continues the efforts to create and sustain a model workplace so that the Bank is an employer of choice.

Great Customer Service

Isn’t it great when somebody remembers your name, or inquires about your day? Excellent customer service is a tradition here. We realize that our customers don't want to talk to stuffy bankers; they want a genuine friendly smile, they want to feel welcome and valued—while receiving accurate and knowledgeable service. Every department at QNB has internal and external customers, and our goal is to provide consistent outstanding service. That difference makes QNB a great place to bank and a GREAT place to work.

An Investment in YOU!

At QNB, we think it's important to support you in the community in which you live. We believe in providing our employees with an environment where they can achieve their goals—both in terms of customer service and career growth. When you work for QNB you’ll receive professional development throughout the year. You will have the opportunity to participate in personal wellness activities. You will be eligible to continue your education through a generous tuition reimbursement program. We’ll even reward you financially for joining a gym or fitness organization!

Community Involvement

We think it's important to support the communities in which we do business and we encourage our employees to get involved in local community activities. We’ll provide plenty of opportunities and encouragement for you to become involved. Our community events are a great time for everyone that works and banks with us!

Benefits

Here are just a few of the excellent benefits a full-time employee receives when coming to work at QNB Bank:

  • Medical, dental, vision, life, and disability insurance
  • Paid vacation time
  • Paid holiday time
  • A generous 401(k) plan including matching contributions
  • Pre-tax dependent care and medical care reimbursement accounts
  • Tuition reimbursement program
  • Banking services free or discounted
  • Employee Stock Purchase Plan
  • Health Club Membership reimbursement
  • Part-time employees are also eligible for some benefits
  • And last but not least—great co-workers who enjoy working together, having fun, and supporting their community.

 

Find Your Future in Banking

Meet some of today’s bankers and hear what they love about their different roles and working in banking by visiting the American Bankers Association website.

 

Banking Positions at QNB


CURRENTLY AVAILABLE POSITIONS:

 

Consumer Lending Compliance Specialist

The Compliance Analyst will assist the Compliance Officer to oversee the QNB Bank Compliance Management System, functioning with independence and objectivity to review and evaluate compliance issues/concerns within the organization. Specializing in consumer lending bank regulation, this position ensures processes are in place for the appropriate oversight, tracking and reporting of compliance program risks that includes an internal control structure, new products, training, regulatory change management, risk assessments, issues management, and monitoring and reporting.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Assist Compliance Officer in the development, administration, and monitoring of programs that ensure the bank's compliance with laws, regulations, and rules.
  2. Performs post-closing documentation reviews on both consumer and residential mortgage loans to ensure compliance with all regulatory requirements, satisfactory fulfillment of any remaining conditions.
  3. Performs pre-closing reviews using a 10% sample of all loans to ensure regulatory compliance.
  4. Perform reviews (sampling basis) of HMDA LAR as outlined in the HMDA policy/procedures.
  5. Maintain subject matter expertise and understanding of consumer lending laws, rules and regulations and an awareness of issues of recent regulatory focus, including CRA, Regulation B, ECOA, Safe Act, EConsent, FCRA, HMDA, RESPA, TILA, TRID and Fair Lending, as well as matters and compliance related initiatives relating to mortgage servicing.
  6. Escalate and measure compliance risk issues to leadership including the Compliance Officer, Chief Lending Officer and Chief Risk Management Officer, as necessary.
  7. Works with Compliance Officer to assist department staff as needed to review and research all regulatory issues, and to satisfactorily implement them throughout the origination, processing and closing of Consumer Loans and Residential Mortgages.
  8. As assigned, reviews print and electronic media advertisements and other marketing materials for products and services to assure compliance with consumer protection laws and regulations.
  9. In coordination with the Compliance Officer, monitors regulatory changes and develops training materials that includes these changes and to include applicable Residential and Consumer Lending policies. Presents to the Residential and Consumer lending teams these training materials during in person or virtual classes.
  10. Coordinates the correction or mitigation of compliance errors. This process includes enlisting the help of department staff.
  11. Maintains a data base of regulatory issues on all loan files to determine if potential training issues arise within either the Consumer team or the Residential team. Submits this report to the Residential and Consumer Lending Manager monthly.
  12. Provides regulatory assistance in the development of new lending programs.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Three years’ demonstrated experience in a Consumer Lending compliance function, or commensurate relevant experience.
  2. A Bachelor's degree or equivalent experience. ABA Certificate in Lending Compliance preferred.
  3. Excellent organizational and analytical skills.
  4. Ability to communicate clearly and professionally with all levels of an organization.
  5. Excellent written and verbal communications skills.
  6. Effective interpersonal skills.
  7. Proficiency in Microsoft Office.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Systems Administrator

This position is located in Quakertown, PA and requires the incumbent to perform their duties at our physical location.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Perform system maintenance and server deployments in accordance with industry best practices.
  2. Responsible for the design, maintenance and support of all network equipment and associated hardware or software. (LANs, WANs, SANS, Firewalls, Virtualization platforms and associated systems.)
  3. Configure network segmentation on internal and external systems and ensure operational efficiency and security posture is maintained.
  4. Design, support, and maintain existing backup infrastructure.
  5. Maintain or create documentation to support new and existing processes.
  6. Ensure report sign offs are completed accurately and on time.
  7. Provide expert level knowledge support for escalated helpdesk support issues.
  8. Provide occasional on-call afterhours support as scheduled. Will remain generally available to assist with all emergency issues.
  9. Ensure vulnerability and patch management processes are executed or remediated in a timely manner for all hardware and software systems.
  10. Responsible for reporting and remediating end of life hardware and software on a yearly basis.
  11. Work closely with vendors and advise of solutions to support business objectives.
  12. Work with supervisor and other IT staff to execute on strategic technology projects. Will be required to make frequent suggestions for evaluating and improving current systems and processes.
  13. Follow all change control request policies and procedures.
  14. Keep knowledge of IT technology current and remain informed on latest trends.
  15. Complete assigned compliance training in a timely manner and demonstrate ability to apply training to their duties and responsibilities.
  16. Perform other related duties as assigned.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. A high school diploma or equivalent with at least three years’ experience working in a multi-server network environment demonstrating a working knowledge of enterprise topologies including LANs; WANs; SANs/NAS; networking theory; and server maintenance.
  2. Advanced experience working with Windows servers and desktops required.
  3. Must exhibit excellent problem-solving skills and be able to quickly diagnose system problems and implement solutions to restore functionality.
  4. Requires 2-3 years’ experience with Cloud based applications such as Office 365, SharePoint, Skype for Business, and Veeam.
  5. General knowledge of networking technologies, (LAN/WAN, Layer2/3, routers, switches, firewalls, IPS, VPNs, VLANs, DHCP, DNS, FTP, IOS, ACLs) required.
  6. Prior experience with Active Directory is required.
  7. Prior experience with SAN technologies is preferred. 
  8. Advanced experience with VMware technology is preferred.
  9. Intermediate experience with Cisco firewall and IOS devices, including VLAN’s, routing and NAT preferred.
  10. Experience working with and automating system patching using Ivanti, WSUS or SCCM patch management solutions required.
  11. Skilled in recommending and applying security best practices throughout project lifecycle. 
  12. Skilled in telecommunications and phone equipment support and troubleshooting.
  13. Intermediate knowledge of Office 365 and associated tools.
  14. Knowledge of IDS and NAC systems preferred.
  15. Able to meet deadlines and complete technical tasks under pressure.
  16. Strong interpersonal, verbal and communication skills; capable of training users in applications and operating system fundamentals and writing basic documentation.
  17. Proven ability to work constructively and harmoniously with all levels of employees and vendors.
  18. Effective problem-solving skills and the ability to effectively contribute to a team environment.
  19. Demonstrated ability to analyze and solve technical problems pertaining to personal computer and server hardware and software.
  20. Must be able to lift and maneuver 40 pounds.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Two years at an accredited college or university with an emphasis in MIS or related courses OR three years of progressively responsible work experience in an IT setting.
  2. Microsoft Certification.
  3. Basic knowledge of banking.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Customer Service Center Representative

Full-time position currently available in Quakertown.

FUNCTION:

The Customer Service Center Representative is responsible for providing exemplary customer service to incoming callers through various delivery channels, including the telephone and internet.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product.
  5. Completes consumer loan applications.
  6. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  7. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  8. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful experience working with customers and co-workers.
  2. Must complete basic CSR training within the first 6 months of employment.
  3. Must complete CSR requirement checklist within 12 months of hire.
  4. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Must successfully complete ABA Banking Fundamentals within the first year of employment.
  8. Must fulfill re-certification requirements for CSR annually.

DESIREABLE KNOWLEGE, ABILITIES AND SKILLS:

  1. Operate standard office and phone equipment, including an adding machine, possess keyboarding and standard computer skills (i.e. Outlook, Word, Excel).
  2. Previous or current banking experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Universal Banker I

Full-time position currently available.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product.
  5. Perform branch functions requiring an in-depth knowledge of branch transactions. Functions may include but are not limited to: servicing all new deposit products, preparing CTR reports, service ATM, take and disburse consumer loans, and ascertaining customers’ needs.
  6. Assists in the training of personnel and may be a member of a committee (i.e. Branch Operations Committee) and train personnel on the information obtained from attending committee meetings.
  7. Processes and prepares branch cash and settlement.
  8. Able to efficiently and effectively process all teller transactions while accurately balancing cash drawer at the end of the day.
  9. Able to effectively and professionally run the Branch in the absence of Branch Manager and Assistant Manager; including knowledge of opening and closing of branch if necessary.
  10. Able to relate to other people beyond giving and receiving instructions.
  11. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  12. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Must be proficient in all aspects of job.
  3. Regularly required to stand for prolonged periods of time – all day if necessary.
  4. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  5. Must complete Universal Banker I certification requirement within 18 months of hire.
  6. Ability to lift and maneuver 25-30-pound coin bags.
  7. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  8. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
  9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  10. Must fulfill re-certification of Universal Banker I requirements annually.
  11. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 
  12. Completion of PA Association of Notaries course and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Successful completion of Fundamentals of Banking and Consumer Lending.
  2. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
  3. Proficient knowledge and understanding of the proper use of TCR (teller cash recycler). 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Floating Financial Services Representative

FUNCTION:

As a floating FSR you will represent the bank in a courteous, professional manner, and provide prompt, efficient and accurate service when processing transactions. Cross-sell bank services when appropriate and makes referrals to appropriate business partners. Strictly adheres to all current laws, security measures and organizational policies/procedures to ensure compliance with all regulatory requirements. Processes a variety of financial transactions in an accurate and efficient manner. Floating FSR’s will travel to different branches within the various QNB market areas to assist branch staff as needed.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Cross-sells deposit and loan products and refers customers to appropriate person or department.
  4. Performs paying and receiving Financial Service Representative functions accurately balances cash drawer at the end of the day.
  5. Must be proficient in all aspects of the role of Financial Service Representative.
  6. Able to relate to other people beyond giving and receiving instructions.
  7. Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Ability to travel between branches.
  10. Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Regularly required to stand for prolonged periods of time – all day if necessary.
  2. Successful experience working with customers and co-workers.
  3. Must complete basic FSR training and new accounts training within the first 6 months of employment.
  4. Must complete FSR certification requirement within 18 months of hire.
  5. Ability to lift and maneuver 25-50 pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  8. Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  9. Must successfully complete Banking Fundamentals within the first 18 months of employment (grade of C or higher).
  10. Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  1. Operate on-line FSR/teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  2. Previous or current bank experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Full Time Universal Banker

Full-time position currently available in Warminster.

FUNCTION:

The Universal Banker assumes shared responsibility for the efficient and effective operations of the branch, performs various administrative duties in support of the branch banking function, and provides support to the Relationship Managers to contribute to the overall efficient operation of loan production.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Service the daily needs of customers, including the following:
    • Assist customers in opening, analyzing, and managing their deposit accounts.
    • Resolve customer issues in a positive and efficient manner.
    • Ensure that operating policies and procedures are followed.
    • Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  2. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  3. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  4. Serve as the liaison between the Branch Administration and Lending Department.
  5. Opens, closes, and services every type of deposit product. Includes taking and disbursing consumer and commercial loans.
  6. Perform branch functions requiring an in-depth knowledge of branch transactions. Ensures daily office settlement.
  7. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  8. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  9. Assume other job-related duties as required.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Ability to solve problems and carry on with minimal supervision.
  3. High School diploma and three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  4. Strong oral and written communication skills that model QNB’s service and sales efforts; including the ability to identify and fulfill customers' current and future needs.
  5. Must have strong product knowledge and actively champion Q2 Service and Sales, referrals and product campaigns.
  6. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  7. Working knowledge of MS-Suite and various banking platforms.
  8. Previous consumer loan and/or customer service experience.
  9. Strong organizational and time management skills.
  10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
  11. Completion of National Notary Association courses and maintain active PA Notary.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION:

  1. Knowledge of Commercial Loan documentation.
  2. Previous Commercial Lending or Credit department experience.
  3. Familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures and guidelines.
  4. Familiarity with QNB’s Q2 service and sales as well as product knowledge.
  5. Courses such as ABA Principles of Banking, Banking Fundamental, and Consumer Lending.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 

Financial Services Representative

Part-time and full-time positions currently available in Quakertown, Wescosville, and Upper Perkiomen Valley.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  • Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  • Must be proficient in all aspects of the role of Financial Service Representative.
  • Able to relate to other people beyond giving and receiving instructions.
  • Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  • Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  • Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION:

  • Regularly required to stand for prolonged periods of time – all day if necessary.
  • Successful experience working with customers and co-workers.
  • Must complete basic FSR training and new accounts training within the first 6 months of employment.
  • Must complete FSR certification requirement within 18 months of hire.
  • Ability to lift and maneuver 25-50 pound coin bags.
  • Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  • Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  • Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  • Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES AND SKILLS:

  • Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  • Previous or current bank experience desired, but not required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop, kneel, or crouch; speak and listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORKPLACE ENVIRONMENT:

Work environment characteristics described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested.

Apply Now

 


Email your resume to HR@QNBbank.com (must be in Word or PDF format) or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005

 

HR Contact

Human Resources Department
Phone: 215-538-5600 x5675
Email: HR@qnbbank.com
 

Human Resources is located in our Towne Bank Center:
From Route 309 in Quakertown, turn East onto Route 313. Follow this road through two traffic lights, QNB's Towne Bank Center will be on your right hand side about the middle of the block (physical address is 320 West Broad Street).