Community Banking Careers


Since 1877, QNB Bank – Your Community Bank, has been a great place to work and a great place to bank! We are your original hometown bank with over 200 employees in 12 convenient locations throughout Bucks, Montgomery and Lehigh counties. At QNB, if you’ll help us better serve our customers, we'd like to talk to you. We know that innovation, growth and personal service make it possible for us, and you, to succeed.

Current Open Positions:

 

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Why Work at QNB?

Benefits

Here are just a few of the excellent benefits a full-time employee receives when coming to work at QNB Bank:

  • Medical, dental, vision, life, and disability insurance
  • Paid vacation time
  • Paid holiday time
  • A generous 401(k) plan including matching contributions
  • Pre-tax dependent care and medical care reimbursement accounts
  • Tuition reimbursement program
  • Banking services free or discounted
  • Employee Stock Purchase Plan
  • Health Club Membership reimbursement
  • Part-time employees are also eligible for some benefits
  • And last but not least—great co-workers who enjoy working together, having fun, and supporting their community.

An Investment in YOU!

At QNB, we think it's important to support you in the community in which you live. We believe in providing our employees with an environment where they can achieve their goals—both in terms of customer service and career growth. When you work for QNB you’ll receive professional development throughout the year. You will have the opportunity to participate in personal wellness activities. You will be eligible to continue your education through a generous tuition reimbursement program. We’ll even reward you financially for joining a gym or fitness organization!

Great Customer Service

Isn’t it great when somebody remembers your name, or inquires about your day? Excellent customer service is a tradition here. We realize that our customers don't want to talk to stuffy bankers; they want a genuine friendly smile, they want to feel welcome and valued—while receiving accurate and knowledgeable service. Every department at QNB has internal and external customers, and our goal is to provide consistent outstanding service. That difference makes QNB a great place to bank and a GREAT place to work.

Community Involvement

We think it's important to support the communities in which we do business and we encourage our employees to get involved in local community activities. We’ll provide plenty of opportunities and encouragement for you to become involved. Our community events are a great time for everyone that works and banks with us!

Diversity and Inclusion Statement

It is the goal of QNB Bank to provide every individual with an equal opportunity in all of our employment programs and business activities. The Bank prohibits discrimination in all aspects of our personnel operations including recruitment, hiring, promotions, training, awards, reorganizations and employee retention.

It is expected that every employee, regardless of position, ensures that the Bank maintains the highest standards for inclusiveness and continues the efforts to create and sustain a model workplace so that the Bank is an employer of choice.

Banking Positions at QNB

Current Open Positions

Assistant Branch Manager – Quakertown Commons

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank location inside the Giant Supermarket in Quakertown, PA.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Ensures that prescribed schedules and operating policies and procedures are followed. 
  3. Oversees the daily office settlement and performs duties as necessary.
  4. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  5. Opens, closes, and services every type of deposit product at various branch locations.  Includes taking and disbursing consumer loans.
  6. Resolves customer problems in a positive and efficient manner.
  7. Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
  8. Makes recommendations regarding performance evaluations for FSR and/or FSR II.
  9. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  10.  Able to relate to other people beyond giving and receiving instructions.
  11. Available to present at training workshops and Q2 Service and Sales meetings as necessary.
  12. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must be proficient in all aspects of job.
  2. High School diploma or equivalent.
  3. Previous supervisory experience.
  4. Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  5. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  6. Ability to lift and maneuver 25-30-pound coin bags.
  7. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  8. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred but not required).
  9. Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
  10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  11. Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
  12. Must fulfill re-certification of Universal Banker checklist requirements annually.
  13. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

  1. Complete familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
  2. QNB’s sales system and product knowledge.

BRANCH HOURS:

The ideal candidate for this position is expected to be available to work any hours that the location is open for business. Hours for this location are:

Monday to Friday – 9:00 a.m. to 7:00 p.m.
Saturday and Sunday – 10:00 a.m. to 4:00 p.m.

Apply Now

Branch Manager – Colmar Office

Full-time position currently available in Colmar, PA.

FUNCTION:

The Branch Manager is responsible for the efficient, effective management of a full-service branch office. Ensures that established policies and procedures are followed. Delegates appropriate day-to-day operations to the Assistant Branch Manager, FSR Supervisor or Senior FSR in order to be available to make business calls and to represent the Bank at civic and service club functions. Performs any combination of the duties outlined below.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Implements Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.
  2. Ensures that the branch is open and ready to conduct business each business day. Delegates various operational duties to the assistant branch manager or FSR Supervisor but assumes overall administrative responsibility for operating the branch.
  3. Acts as a coach for the branch in such areas as staff motivation and support of senior management decisions. Also attends and insures staff attendance at various branch and bank meetings. Communicates with senior management as to how the Bank is perceived by employees and customers. Promotes the team spirit of the branch.
  4. Calls on major existing and prospective clients to develop new business and to retain or expand existing business; represents the Bank in various civic and community functions to further enhance its image and develop additional business.
  5. Maintains prescribed security controls to protect the Bank against criminal and fraudulent operations and unnecessary risk. Oversees the observance of the Bank's compliance program within the branch.
  6. Ensures that the branch balances all transactions at the close of each business day.
  7. Is responsible for the general maintenance of the branch and that the walkways are clear of ice and snow for the safety and security of customers, employees, and branch assets. Ensures that all security procedures are followed strictly.
  8. Able to discuss credit inquiries with individuals and/or businesses following lending procedures as outlined in loan policy, and possibly extend credit requests.
  9. Provides support to the platform staff to ensure prompt customer service.
  10. Is available to back-up mortgage application taking when necessary.
  11. Is responsible for the profitability of the branch. This responsibility includes, but is not limited to: scheduling, reviewing performance and staff development; and conducting regular meetings to keep staff informed and provide opportunities for discussion and problem resolution.
  12. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  13. Required availability of all operating branch hours which can include holidays and weekends.
  14. Performs other job-related duties as may be assigned, with the ultimate goal of profitability for the Bank as a whole.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Five years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters.
  2. College or equivalent level courses in business, banking, or related areas of equivalent job-related experience.
  3. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 
  4. PA Notary and Medallion Signature Certification

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

  1. Complete familiarity with the Bank's savings, checking and lending policies and guidelines, as well as specific loan programs, qualifications, procedures and policies to provide full deposit and loan services.
  2. The interpersonal skills necessary to conduct business development calls to area agencies and deal with potential customers.
  3. A thorough knowledge of branch operations to coordinate the daily functioning of the branch and to resolve employee and customer problems.

Apply Now

BSA Officer

Full-time position currently available in Quakertown, PA.

FUNCTION:

The BSA Officer is primarily responsible for compliance with Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Assets Control, USA Patriot Act, Customer Information Program, and related laws, regulations, policies, programs, initiatives, rules and reporting requirements. Also responsible for ensuring compliance with Identity Theft Prevention and Red Flags laws, regulations, and policies. The BSA Officer will support business units and branch locations regarding the BSA/AML compliance program.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Develop and maintain compliance programs, including Customer Identification Program, and Bank Secrecy Act designed to ensure optimum compliance with applicable Bank laws and regulations. Report to the Board for review and approval of the Bank’s BSA-specific compliance efforts. 
  2. Responsible for monitoring Currency Transaction reporting/submission, FinCEN 314(a) and 314(b) procedures and reporting, and Suspicious Activity Reports filing and exempt list maintenance. Chairs SAR Committee and prepares listing for possible filings of Suspicious Activity Reports.
  3. Reports annually to the Board of Directors on the effectiveness of the BSA/AML Programs, including annual BSA and OFAC risk assessments.
  4. OFAC Officer, responsible for OFAC compliance. Files Annual Report of Blocked Property to regulatory authorities as required.
  5. Responsible for leading and managing BSA Department employees.   Provides continual coaching, training, and feedback to employees to ensure their success.  
  6. Oversee departmental compliance to regulations, analyzing new and amended regulations and disseminating this information to appropriate personnel.
  7. Maintains BSA/AML related monitoring and reporting systems. Serves as subject matter expert in all systems related to BSA/AML activities and continuously improves utilization of system. Reviews internal BSA Reports, Fraud and BSA Detection software. Documents, reports, and investigate items as required. Responsible for daily review of dormant activity reports.
  8. Performs investigations when internal and external criminal activities are directed against the Bank. These efforts are coordinated with various law enforcement agencies. Files Suspicious Activity Reports as required based on investigations.  
  9. Distributes fraud alerts to QNB Bank personnel as necessary.
  10. Represents BSA on various management committees.
  11. Maintain strict confidentiality in compliance with QNB Bank practices and regulatory requirements.
  12. Responsible to develop, document, and maintain all department procedures.
  13. Coordinates the response to any subpoenas, summons, tax levies, and garnishments received by the Bank and represents the Bank in court or cases involving fraud.
  14. Assumes other job-related duties as assigned.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Bachelor’s degree or equivalent related experience; CAMS certification preferred.
  2. Five years general banking or regulatory agency experience, with an emphasis in BSA compliance, fraud investigation and operations.
  3. Previous experience managing High-Risk BSA/AML programs, and experience with MSB’s preferred.
  4. Effective verbal, written, and interpersonal communication skills with the ability to instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
  5. Demonstrated leadership and supervisory experience.
  6. Ability to take initiative and prioritize tasks; good time-management, organizational, multitasking, problem-prevention, and problem-solving skills.
  7. Strong analytical ability to take information and order, group or put it into patterns and draw valid conclusions from data.
  8. Excellent MS Word, Excel, and PowerPoint skills.
  9. Valid Driver’s License

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

  1. Audit, College Criminal Justice courses, or law enforcement background.
  2. Working knowledge of BSA and core banking software.

Apply Now

Assistant Branch Manager – Quakertown Commons

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank location inside the Giant Supermarket in Quakertown, PA.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Ensures that prescribed schedules and operating policies and procedures are followed. 
  3. Oversees the daily office settlement and performs duties as necessary.
  4. Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
  5. Opens, closes, and services every type of deposit product at various branch locations.  Includes taking and disbursing consumer loans.
  6. Resolves customer problems in a positive and efficient manner.
  7. Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
  8. Makes recommendations regarding performance evaluations for FSR and/or FSR II.
  9. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  10.  Able to relate to other people beyond giving and receiving instructions.
  11. Available to present at training workshops and Q2 Service and Sales meetings as necessary.
  12. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must be proficient in all aspects of job.
  2. High School diploma or equivalent.
  3. Previous supervisory experience.
  4. Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
  5. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  6. Ability to lift and maneuver 25-30-pound coin bags.
  7. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  8. Requires excellent reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred but not required).
  9. Must have strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
  10. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  11. Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
  12. Must fulfill re-certification of Universal Banker checklist requirements annually.
  13. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

  1. Complete familiarity with the QNB’s FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
  2. QNB’s sales system and product knowledge.

BRANCH HOURS:

The ideal candidate for this position is expected to be available to work any hours that the location is open for business. Hours for this location are:

Monday to Friday – 9:00 a.m. to 7:00 p.m.
Saturday and Sunday – 10:00 a.m. to 4:00 p.m.

Apply Now

Commercial Credit Analyst II

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Perform various duties involved with the credit analysis function on mid-level sized relationships, based upon complexity, as assigned. Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans. These duties include, but are not limited to:
    • Collect and analyze credit information from all available sources, including in-house, other financial institutions, various agencies, etc.
    • Analyze financial statements and all related material, in part, through use of spreading software.
    • Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested.
    • Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions.
  2. Monitor the maintenance and updating of credit files.
  3. Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters.
  4. Review Biweekly Loan Report for accuracy.
  5. Assist in developing new procedures and programming to enhance automation and efficiency.
  6. Assume management of departmental workflow in the absence of the Senior Credit Officer or Assistant Credit Manager.
  7. Serve as back-up for Commercial Credit Assistants.
  8. Work directly with customers as needed.
  9. Complete assigned compliance training in a timely manner and demonstrate ability to apply training to their duties and responsibilities.
  10. Assume additional responsibilities as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must have a bachelor’s degree in business administration specializing in finance, accounting or economics.
  2. Must have a minimum of 5 years banking experience or 3 years credit analysis experience.
  3. Advanced knowledge of financial statements.
  4. Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame.
  5. Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers.
  6. Must be proficient in various computer applications, including Microsoft Word and Excel.

Apply Now

Commercial Credit Analyst III

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Perform various duties involved with the credit analysis function on all credit relationships as assigned.  Develop information for use by the Relationship Managers, Loan Committee, and Board Loan Committee for the purpose of making decisions on new and existing loans.  These duties include, but are not limited to:
    • Collect and analyze credit information from all available sources, including: in-house, other financial institutions, various agencies, etc.
    • Analyze financial statements and all related material, in part, through use of spreading software.
    • Attend and participate in customer calls with the Relationship Managers, including the documenting of calls, as requested.
    • Development and preparation of credit presentations to document credit files and provide the Relationship Managers and/or QNB Loan Committee and Board Loan Committee with the information necessary to make informed credit decisions.
  2. Monitor the maintenance and updating of credit files. 
  3. Monitor progress log for all scheduled annual reviews and insure completion of such reviews within the set time parameters.
  4. Review Biweekly Loan Report for accuracy.
  5. Assist in developing new procedures and programming to enhance automation and efficiency.
  6. Assume management of departmental workflow in the absence of the Chief Credit Officer or Credit Dept. Manager.
  7. Review and critique file memos and credit presentations for other Credit Analysts
  8. Assist in training of Credit Analysts
  9. May have supervisory authority over Credit Analyst I
  10. Work directly with other departments to facilitate work flow.  
  11. Work directly with customers as needed.
  12. Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities including their supervision of other employees.
  13. Assumes additional responsibilities as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must have a Bachelor’s degree in business administration specializing in finance, accounting or economics.
  2. Must have a minimum of 5 years credit analysis experience.
  3. Extensive knowledge of financial statements.
  4. Ability to multi-task and work effectively with colleagues, managing time and resources to ensure work is completed efficiently and within established time frame.
  5. Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers.
  6. Must be proficient in various computer applications, including Microsoft Word and Excel.

Apply Now

Commercial Credit Assistant

The Commercial Credit Assistant assumes various administrative and control duties in support of the Commercial Lending and Credit function of the bank.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Performs written, oral, and/or faxed credit references for all customers, as requested, whether in-house or external, and ensures that they are transmitted only to authorized individuals and businesses.  Ensure compliance with RMA's "Code of Ethics" with respect to the formal exchange of credit information.
  2. Assists all Lending and Credit personnel with account verification and payment history.
  3. Obtains credit information from consumer credit bureaus, Dun & Bradstreet Reports, UCC searches, and/or other financial information, as requested.
  4. Responsible for preparing and maintaining all credit files for new/existing commercial borrowers as required by policy and procedure.  This includes the filing of all pertinent documentation on a daily basis.
  5. Ensures that all credit files are organized with the necessary documentation to support the borrowing relationships.  This includes the completion of credit file checklists.
  6. Manages the completion and distribution of all materials for Loan Committee and Board Loan Committee meetings and archives all final Committee packages.
  7. Tracking and collection of financial information on new and existing commercial relationships. Tracks loan presentations and maintains an active list of loans, which need to have a loan presentation prepared. Tracks line of credit/line of commitment expirations.
  8. Preparation and distribution of Monthly Exceptions Reports.
  9. Prepares and distributes monthly Link Reports (including loan & deposit reports) and Credit Expiration Reports. 
  10. Distributes all other information, as requested.
  11. Provides backup and support for all credit and commercial lending personnel.
  12. Assists in developing new procedures that enhance efficiency.
  13. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  14. Assumes other job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must have a high school diploma.
  2. Must be proficient in various computer applications, including Microsoft Word and Excel.
  3. Interpersonal skills to represent QNB in a positive manner when dealing with internal and external customers.

PREFERRED EXPERIENCE:

  • Minimum one year experience in commercial lending/credit.

Apply Now

Commercial Lending Administrative Assistant

FUNCTION:

The Commercial Lending Administrative Assistant will provide administrative and office support to Commercial Loan Relationship Managers and the Commercial Loan Manager, and contributes to the overall efficient operation of the Commercial Loan Department.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Assist commercial customers with their loan and deposit account requirements.
  2. Identify customer concerns and work with other departments in the Bank to maintain customer satisfaction.
  3. Serve as the liaison between the Relationship Managers, Credit, Loan Documentation, and other internal support departments.
  4. Verify availability of funds and disbursement requests for advances or pay-downs under lines of credit and/or commitments including construction draw requests.
  5. Review and/or process document files pre and post-settlement.
  6. Assist Relationship Managers with their daily overdraft report and process decisions.
  7. Assist Relationship Managers with the collection and monitoring of loan payments from the monthly delinquency report.
  8. Assist Relationship Managers with ongoing identification and correction of pending items from the Pending report.
  9. Assist Relationship Managers with contacting customers and requesting items from the Financial Exception Report.
  10. Facilitate efficient workflow and overall organization of Relationship Manager’s commercial loan portfolio including updating CRM software and coordinating loan closings (with customer, lender, attorney and/or title companies).
  11. Update Credit Department weekly regarding the Status of Approved Committee Loans.
  12. Update quarterly SAC reports including but not limited to loans, deposits, credit and collateral analysis.
  13. Prepare outgoing correspondence as required for Relationship Managers.
  14. Prepare Commercial Loan Documents as need to support the Loan Documentation Department.
  15. Process and monitor Participation/SNC loans.
  16. Prepare monthly Sales Reports.
  17. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  18. Assume other job-related duties as required.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  2. Must be proficient in various computer applications, including Microsoft Word and Excel.
  3. Previous commercial loan and/or customer service experience.
  4. Strong organizational and time management skills.
  5. Strong oral and written communication skills.
  6. Strong math skills.
  7. Ability to solve problems and work independently without supervision, except for complex situations.
  8. High school diploma plus four years of banking experience or equivalent.

PREFERRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Previous documentation experience.
  2. Previous administrative assistant experience.
  3. PA Notary Public

Apply Now

Financial Services Representative

Part-time and full-time positions are currently available.

GENERAL DUTIES AND RESPONSIBILITIES:

  • Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  • Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  • Cross-sells deposit and loan products and refers customers to the appropriate person or department.
  • Performs paying and receiving teller functions accurately and balances cash drawer at the end of the day.
  • Must be proficient in all aspects of the role of Financial Service Representative.
  • Able to relate to other people beyond giving and receiving instructions.
  • Must have strong QNB product knowledge and actively champion QNB Service and Sales, referral and product campaigns.
  • Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities.
  • Assumes additional job-related duties as requested including the ability to work at any branch location.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  • Regularly required to stand for prolonged periods of time – all day if necessary.
  • Successful experience working with customers and co-workers.
  • Must complete basic FSR training and new accounts training within the first 6 months of employment.
  • Must complete FSR certification requirement within 18 months of hire.
  • Ability to lift and maneuver 25-50 pound coin bags.
  • Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  • Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent.
  • Fulfill QNB compliance in operations and security by adhering to government regulations, QNB policy, and established procedures.
  • Must successfully complete Principles of Banking within the first 18 months of employment (grade of C or higher).
  • Must fulfill re-certification requirements for FSR annually.

DESIRABLE KNOWLEDGE, ABILITIES, AND SKILLS:

  • Operate an on-line teller terminal and other standard office equipment, including an adding machine and possess keyboarding skills and have a comfort with standard computer skills (i.e. Outlook, Word, and Excel).
  • Previous or current bank experience desired, but not required.

Apply Now

Loan Documentation Processor

FUNCTION:

Works directly with the Commercial and Retail Lending teams to prepare and review loan documents for new loans and modifications in accordance with the Bank’s loan approval guidelines for various loan types.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Examining, interpreting, and preparing required documentation within specified guidelines for new commercial, retail and/or residential loans.
  2. Issuing instructions to title insurance companies and attorneys for loan closing.
  3. Determining and listing all costs to be collected from borrowers on the appropriate form.
  4. Processing required documentation for loans with unit-based, floor plan, and guidance line arrangements.
  5. Review loan documents for accuracy and completeness and perform post-closing duties, including but not limited to preparing commercial loan files, forwarding information for loans to be booked on Jack Henry to Loan Services, recording collateral documents such as mortgages and UCC-1 financing statements and set up pending items for missing documentation.
  6. Examining, interpreting and preparing required documentation for line renewals and loan modifications, insuring accurate changes on Jack Henry.         
  7. Review attorney prepared documents for accuracy and completeness.
  8. Serve as back-up in reviewing HMDA & CRA loans and input into software.
  9. Assisting other documentation processors with questions regarding preparing new loans and modifications of existing loans.
  10. Reviewing commercial loans and modifications prepared by other documentation processors for accuracy and completeness before distributing to Lenders for settlement.
  11. Assist managing the Bank’s exposure under Letters of Credit, from issuance to final negotiation including auto renewals, modifications, trade letters of credit and draws.
  12. Assist in the ongoing preparation and reconcilement of various reports and general ledger accounts assigned to the department.
  13. Complete assigned compliance training in a timely manner and demonstrate the ability to apply training to their duties and responsibilities.
  14. Assuming other job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. High school diploma or equivalent.
  2. Minimum of five years of previous loan documentation experience.
  3. Proficiency with Microsoft Office programs
  4. Proficiency with the use of an adding machine and/or calculator.
  5. Interpersonal skills to represent the Bank in a positive manner when dealing with internal and external customers.

PREFERRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Working knowledge of Laser Pro Software.

Apply Now

Senior Financial Services Representative

Full-time position currently available in Souderton, PA.

FUNCTION:

The Senior Financial Services Representative is responsible for managing the workflow of the teller customer service counter. This includes the oversight, development, and coaching of teller staff, as well as performing branch functions related to transaction processing, ATM, and TCR daily settlement.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Responsible for directing the workflow of the customer service counter. Including oversight, development, and coaching of staff in order to ensure the on-going level of productivity and customer service, as well as fair and equitable distribution of work assignments. Ensures daily office settlement.
  3. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  4. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  5. Opens, closes, and services every type of deposit product at various branch locations.
  6. Take and disburse consumer loans as necessary.
  7. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
  8. Ensures that prescribed schedules and operating policies and procedures are followed. 
  9. Assists in the training of personnel and may be a member of a committee (i.e. safety committee) and train personnel on the information obtained from attending committee meetings.
  10. Assists in making recommendations regarding performance ratings for FSR, FSR II or UB.
  11. Responsible for running the branch in the absence of the Branch Manager and Assistant Manager in and effective and professional manner. Opening and closing the branch as needed.
  12. Models QNB’s Sales and Services Excellence. Takes personal initiative and is a positive example for others to emulate.
  13. Able to relate to other people beyond giving and receiving instructions.
  14. Available to present at QNB General Product Knowledge workshops and Q2 Service and Sales meetings as necessary.
  15. Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
  16. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  17. Required availability of all operating branch hours which can include holidays and weekends.
  18. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must be proficient in all aspects of job.
  2. Regularly required to stand for prolonged periods of time – all day if necessary.
  3. Recommendation to be promoted into this position by the Branch Manager and EVP/CRO&CBBO and/or SVP/CBO.
  4. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  5. Ability to lift and maneuver 25–30-pound coin bags.
  6. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  7. Requires basic reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent. (Completion of some college courses preferred).
  8. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.
  9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  10. Successful completion of any two PBA courses as recommend by Branch Manager (final grade of “C” or higher).
  11. Must fulfill re-certification of FSRII checklist requirements annually.
  12. Supervisory experience.
  13. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

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Universal Banker – Allentown

Full-time position currently available in Allentown, PA.

GENERAL DUTIES AND RESPONSIBILITIES:

  1. Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
  2. Builds customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
  3. Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
  4. Opens, closes, and services every type of deposit product, able to take and disburse loans.
  5. Perform branch functions requiring an in-depth knowledge of branch transactions. Including but not limited to performs paying and receiving Financial Service Representative functions accurately balances cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
  6. May ensure daily office settlement.
  7. Assists in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
  8. Assists in processes and prepares branch cash and settlement.
  9. Able to relate to other people beyond giving and receiving instructions.
  10. Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
  11. Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
  12. Required availability of all operating branch hours which can include holidays and weekends.
  13. Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Must be proficient in all aspects of job.
  2. High School diploma or equivalent.
  3. Complete Universal Banker Certification Checklist.
  4. Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
  5. Successful in motivating team members in all aspects of QNB’s Service Excellence.
  6. Ability to lift and maneuver 25-30-pound coin bags.
  7. Communication skills that model QNB’s sales efforts; including the ability to identify and fulfill customers' current and future needs.
  8. Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
  9. Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
  10. This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. 
  11. Must fulfill re-certification of Universal Banker I requirements annually.
  12. PA Notary
  13. Ability to solve problems and carry on without supervision.

PREFERRED TRAINING, EXPERIENCE, AND EDUCATION:

  1. Successful completion of Banking Fundamentals and Consumer Lending.
  2. Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

Apply Now

 

PHYSICAL DEMANDS & WORKPLACE ENVIRONMENT:

The physical demands and environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the available positions listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

While performing the duties of their job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen. The employee must occasionally lift and/or carry up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The position may require some travel for conferences, committee meetings, and other Bank activities or events. Regular and predictable attendance is required. Ability to work weekends and overtime as requested may be required.

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HR Contact

Human Resources Department
Phone: 215-538-5600 x5675
Email: HR@qnbbank.com
 

Human Resources is located in our Towne Bank Center:
From Route 309 in Quakertown, turn East onto Route 313. Follow this road through two traffic lights, QNB's Towne Bank Center will be on your right hand side about the middle of the block (physical address is 320 West Broad Street).


Email your resume to HR@QNBbank.com (must be in Word or PDF format) or send resume to:

Attn: Human Resources Department
QNB Bank
P.O. Box 9005
Quakertown PA 18951-9005