COVID-19 Resources

Updated 7/22/20

Now more than ever, we want you to know that your bankers at QNB are here to help you during this unprecedented crisis brought on by the Coronavirus (COVID-19) pandemic. We realize that the closure of schools, businesses and many other services are having a dramatic impact on everyone’s daily lives. QNB remains committed to meeting all your financial needs during these tough times. If you need assistance, please know that we're here to help you.

 

Branch Updates

Lobbies Reopen
Effective Friday, June 5th, all QNB office lobbies have reopened with their normal operating hours. Our Quakertown Commons office inside GIANT Food Store has also reopened; however, staff is limited due to social distancing requirements. Drive-ins are also operating under normal hours. ATMs and Night Drops remain available 24/7.

Social Distancing Requirement
All visitors are required to maintain social distancing upon entering the building by staying at least 6 feet apart from one another. As a result, office capacity is limited.

Mandatory Mask Requirement
All visitors to any QNB office will be required to wear face masks upon entering the building. All QNB employees will also be required to wear face masks, pursuant to an Order issued by the PA Department of Health. If you do not have a face mask, one will be provided to you prior to entering the building. If you prefer to not wear a face mask, please continue to use the drive-in service or our digital banking solutions for your every day banking needs.

Banking by Appointment
Since our lobbies will be operating under limited capacities, our banking by appointment service will remain available. You’re encouraged to make an appointment for customer service by calling our Customer Service Center at 800-491-9070 or 215-538-5605.

 

Small Business Help

Paycheck Protection Program

U.S. Small Business Administration (SBA) and Treasury implemented the Paycheck Protection Program (PPP) which was designed to assist small businesses and their employees during this crisis. This program provided small businesses with payroll assistance in the form of a 100% guaranteed loan from SBA. Congress originally approved $349 billion for this program as part of the CARES Act which was passed on March 27, 2020. The first round of funding was quickly exhausted by April 16th and Congress worked to provide an additional $320 billion in funding which was approved on April 23rd.

Through the two rounds of funding over 5,400 lenders nationwide originated nearly 4.8 million loans totaling over $518 billion. QNB was able to help its business customers during these difficult times by originating a total of 638 loans totaling $81 million through the PPP.

The PPP program, which originally expired on June 30th, was extended through August 8, 2020. QNB customers who are interested in obtaining a PPP loan are encouraged to contact their lender or branch manager as soon as possible in order to submit an application before the expiration date. 

Loan Forgiveness

On June 17th, the SBA released additional guidance pertaining to the Paycheck Protection Program Flexibility Act (“PPPFA”), including an update to the PPP loan forgiveness application. There are now two separate application forms which reflect borrower-friendly changes to the forgiveness calculations contained within the PPPFA. We are awaiting additional guidance regarding how forgiveness will be determined for certain borrowers. In addition, the SBA has not yet provided us a method to submit forgiveness applications for their approval.

As we receive final forgiveness guidance, we will update this page to reflect the latest changes. When guidance is released regarding QNB’s submission of your PPP applications to the SBA for forgiveness, we will send you a direct communication that explains how and when you may initiate a loan forgiveness request through our secure email address which we will make available upon release of final SBA guidance.

We encourage you to use this time to familiarize yourself with the PPP Forgiveness applications and to gather documentation supporting your forgiveness calculation.

We also encourage you to consult with your CPA, tax advisor, financial advisor or attorney for tax and legal guidance related to your specific circumstances. Any assistance QNB provides should not be construed as tax or legal advice.

Please note, the amount of loan forgiveness is determined solely by, and is subject to, the sole approval of the SBA, which may be less than the loan amount.

We appreciate your patience and continue to encourage you to check the SBA Website regularly for the most up to date information.

 

Consumer Financial Help

If you experiencing financial hardship caused by the COVID-19 pandemic, we want to assure you that we have solutions to help you through this difficult period. Here are some things we are doing to help:

Loan Account Help

  • Loan payment deferment upon request for mortgage and consumer loans with no late fee during the deferment period
  • Foreclosure and motor vehicle repossession reprieve
  • There will be no adverse credit reporting for accessing relief on mortgage or consumer loans

Deposit Account Help

  • Deposit account assistance upon request with certain fee waivers or overdraft fee refunds for those impacted
  • Early Certificate of Deposit withdrawal without penalty upon request
  • Waiver of all Excess Transaction fees

More Help

If you're experiencing financial pressure because of today's climate, you're not alone. QNB Bank has your back. That's why we've generously sponsored Banzai, a financial education platform, to help you learn the skills you need to keep your cool and stay financially strong. Learn more

Call our Customer Service Center at 800-491-9070 or 215-538-5605 to discuss your options. Our Customer Service Center hours are Monday – Friday 8:00am – 7:00pm and Saturday 8:30am – 4:00pm.

 

Digital Banking Solutions

We encourage you to take advantage of our wide array of digital banking solutions including QNB-Online, QNB-Mobile, QNB Pay-A-Person, QNB-Text, QNB-Voice and online retail loan applications for your everyday banking needs. Our customer service representatives are available to help you activate (or help you use) your digital banking services, by calling: 800-491-9070 or 215-538-5605.

 

Fraud Awareness

Beware of scams and criminals using fear, intimidation, trickery, urgency or disinformation related to the coronavirus (COVID-19) to attempt to steal your sensitive, personal or account information, or even encourage dealing strictly in cash. Watch out for strange calls, emails, texts or websites that look like they are coming from legitimate businesses or government agencies asking for information like your Social Security number, usernames and passwords (login information), account numbers, credit or debit card numbers, PINs, etc. QNB will never request such information through email, text, or outbound calls. Always check your account statements for official websites and customer service numbers and call those numbers directly rather than giving out information over the phone, email, or text.

Coronavirus scam links:


U.S. Secret Service: “Massive Fraud” Against State Unemployment Insurance Programs

A well-organized Nigerian crime ring is exploiting the COVID-19 crisis by committing large-scale fraud against multiple state unemployment insurance programs, with potential losses in the hundreds of millions of dollars, according to a new alert issued by the U.S. Secret Service.

The Secret Service circulated a memo to field offices around the United States on Thursday says the ring has been filing unemployment claims in different states using Social Security numbers and other personally identifiable information (PII) belonging to identity theft victims, and that “a substantial amount of the fraudulent benefits submitted have used PII from first responders, government personnel and school employees.”

“It is assumed the fraud ring behind this possesses a substantial PII database to submit the volume of applications observed thus far,” the Secret Service warned. “The primary state targeted so far is Washington, although there is also evidence of attacks in North Carolina, Massachusetts, Rhode Island, Oklahoma, Wyoming and Florida.”

The Secret Service said the fraud network is believed to consist of hundreds of “mules,” a term used to describe willing or unwitting individuals who are recruited to help launder the proceeds of fraudulent financial transactions.

“In the state of Washington, individuals residing out-of-state are receiving multiple ACH deposits from the State of Washington Unemployment Benefits Program, all in different individuals’ names with no connection to the account holder,” the notice continues.

The Service’s memo suggests the crime ring is operating in much the same way as crooks who specialize in filing fraudulent income tax refund requests with the states and the U.S. Internal Revenue Service (IRS), a perennial problem that costs the states and the U.S. Treasury hundreds of millions of dollars in revenue each year. In those schemes, the scammers typically recruit people — often victims of online romance scams or those who also are out of work and looking for any source of income — to receive direct deposits from the fraudulent transactions, and then forward the bulk of the illicit funds to the perpetrators.

“The banks targeted have been at all levels including local banks, credit unions, and large national banks,” the Secret Service alert concluded. “It is extremely likely every state is vulnerable to this scheme and will be targeted if they have not been already.”


FBI Warns of 'Money Mule' Schemes Exploiting Coronavirus

The FBI says scam artists are taking advantage of the coronavirus outbreak to launder ill-gotten gains by accessing your personal and financial information and then using you to move the money for them.

The coronavirus pandemic adds a new dimension to the plot, and the FBI is warning of the following scenarios, which many times begin when people who claim to be overseas contact you by email, text or telephone:

  • People claiming to be U.S. service members stationed overseas who ask you to send or receive money on behalf of themselves or a loved one battling COVID-19.
  • People claiming to be U.S. citizens working abroad who ask you to send or receive money on behalf of themselves or a loved one battling COVID-19.
  • People claiming to be U.S. citizens quarantined abroad who ask you to send or receive money on behalf of themselves or a loved one battling COVID-19.
  • People claiming to be in the medical equipment business who ask you to send or receive money on their behalf.
  • People claiming to be affiliated with charitable organizations who ask you to send or receive money on their behalf.

The FBI is alerting the public to steer clear of any requests from strangers to act as a money mule and says that if you are contacted, get in touch with your local FBI office.

 


QNB consults the CDC and the PA Department of Health websites (links below) for information regarding the latest updates: