New Online Security Tool
QNB Patrol
QNB Bank has a new fraud protection service, QNB Patrol, which detects potentially fraudulent online banking sessions in real-time. Our priority is protecting you and your accounts at QNB.
How QNB Patrol Works
The system is set up to examine QNB Online Banking Users' typical login behavior and compare it to historical login activity and knowledge. If the login behavior falls into the category of "suspect," and the activity is considered high-risk, the system will require the User to provide additional authentication by receiving a Secure Access Code (SAC), a one-time numeric passcode before high-risk tasks can be completed.
How will a User be contacted when suspect activity is detected?
If QNB Patrol identifies the login activity as suspect and high-risk, it will require additional User validation. The SAC is sent to the User's contact information on file at QNB Bank. The options include SMS text or phone call*. TIP: It is vital that you keep your contact information up-to-date at QNB Bank.
*Message and data rates may apply.
What happens if QNB Patrol cannot validate the User's access?
If the system cannot validate the User or determines that the attempt to log into their online banking profile is fraudulent, the system will block the high-risk activity from being completed.
Keep Your Info Up-to-Date
To review and update your contact information in Online Banking and Mobile Banking, you have options:
Call the Customer Service Center: Contact QNB during business hours and speak to a representative.
Self-Service: Click on Menu > Services > Address Change and click Submit to save your changes. When entering or updating your phone number, the system requires both home and mobile numbers. If you do not have a home number, enter your mobile number in both places or vice versa.
Visit any QNB Bank Branch Office: For in-person support, stop by any of our 12 conveniently located branch offices.
To protect our customers and allow processing time, contact changes may take up to 48 hours.
What if I Have Questions or Need Assistance?
Users who experience a failed OTP authentication may contact the Bank for additional support. Customer Service Center contact information is below:
- 215-538-5600 (main number with an auto attendant with dial-by-number options)
- 800-491-9070 (toll-free with an auto attendant with dial-by-number options)
- 215-538-5605 (direct dial into the QNB Bank Customer Service Center)
- QNB Chat found on this website.
When will QNB Patrol be launched?
QNB Patrol will be active on April 15, 2025.
Additional Fraud Protection
Visa® 3-D Secure
QNB Debit Card online shopping fraud protection service
Consumer & Business Fraud Education
Protect yourself and your business from fraud and scams by staying informed. Visit our Fraud Education pages to learn how to identify common schemes, safeguard your accounts, and take proactive steps to avoid becoming a victim. Explore valuable resources and tips tailored for both individuals and businesses:
