Online & Mobile Banking Upgrade

You asked and we listened. As part of our ongoing commitment to provide you with the best banking experience, we have upgraded our QNB-Online and QNB-Mobile banking services on July 25, 2017.

This enhancement provides customers with a unified banking experience, allowing you to enjoy a consistent look and feel whether you are using a web browser, tablet or mobile phone. The upgrade also provides robust mobile functionality giving you the ability to perform virtually all online banking functions from a mobile device.

In an effort to make the upgrade transition as smooth as possible, we've answered some common customer questions below to help you adapt to the new system.

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Upgrade FAQs

Is my computer ready for the new online banking?

The best way to ensure your computer is prepared for our online banking upgrade is to update your browser. Click here for a list of supported browsers and operating systems.

How will I log in to the new online banking for the first time?

The QNB-Online login process, including your login ID and password, will remain the same. Simply click the orange 'Login' button at the top of our website and sign in using your current login ID and password.

Keep in mind, the new QNB-Online login page has a different web address, so you'll need to update your browser bookmarks if you have the old QNB-Online login page set up as a favorite. The new QNB-Online login page is available at https://secure10.onlineaccess1.com/qnbonline/uux.aspx.

Do I have to re-register for online banking?

You do not have to re-register for QNB's new online banking. However, if you are using a new device or a new browser when you login, you will be sent a 6-digit secure access code and prompted to enter your code before continuing. This is just a security step to further safeguard your personal information. You will then be asked if you'd like to register your device so the system can remember your device the next time you login.

How will the Bill Pay system be affected?

All your Bill Pay information, including payee information and scheduled payments, will stay the same. You will not need to re-enter the information. In addition, the Bill Pay system's primary functions will not change. Plus, improved mobile functionality means you'll be able to add payees in Bill Pay using a mobile device.

Will my account nicknames stay the same?

Yes, your account nicknames will remain the same.

Will I lose access to my transaction history or statements?

No. You will continue to have access to the same account history for the past year, and your account statements for the last 7 years.

Will the new QNB-Mobile be an upgrade or an entirely new app?

For Apple users, the new QNB-Mobile will simply be an upgrade to the existing app.

For Android users, the new QNB-Mobile will be an entirely new app. Those with an Android device will be required to delete the old app and download our new app. Just search for "QNB Bank-Mobile" in the Google Play store and look for our new app icon:

How do I make a deposit in the new QNB-Mobile app?

To make a deposit in the QNB-Mobile app, tap the Menu button and select the Transactions tab. Then tap Deposit Check.

If you have not yet enrolled in QNB-Mobile Check Deposit, you will have to tap the Services tab and then tap Mobile Check Deposit Enrollment. Once you've read the User Agreement and checked the "I accept the Terms and Conditions" box, tap the Accept button to become enrolled.

How do I pay bills in the new online banking?

To pay bills in QNB-Online:

  1. Click the Transactions tab from the main navigation bar and click Bill Payment. If your account is not already enrolled, you will be prompted to enroll in Bill Pay.
  2. You will be taken to the main Bill Pay screen. This screen is best used for quickly making payments to your existing payees.
  3. If you are paying just one payee, click on the payee and enter the information. (Choose the pay from account, enter the amount, choose the delivery method, and select the date that you want the payment to be sent.)
  4. If you are paying multiple payees, click on Multi Pay and enter the information. (Choose the pay from account, enter the amount, choose the delivery method, and select the date that you want the payment to be sent.)

Please Note: Full Bill Pay functionality is also available by clicking on Advanced and selecting "Visit Bill Pay Site". This will bring you to the full Bill Pay site which not only allows you to make payments, but also allows you to edit information on your payees, etc.

To pay bills in QNB-Mobile:

  1. Tap the Menu button. Then tap the Transactions tab and tap Bill Payment. If your account is not already enrolled, you will be prompted to enroll in Bill Pay.
  2. You will be taken to the main Bill Pay screen. This screen is best used for quickly making payments to your existing payees.
  3. Tap on the payee and enter the information. (Choose the pay from account, enter the amount, choose the delivery method, and select the date that you want the payment to be sent.) Tap Send Payment to transmit your payment.
  4. If you are paying multiple payees, or need to make edits to your existing payees, tap on Advanced and select "Visit Bill Pay Site". This will bring you to the full Bill Pay site which not only allows you to make payments, but also allows you to edit information on your payees, etc. Enter the information for each payee that you wish to pay. (Choose the pay from account, enter the amount, choose the delivery method, and select the date that you want the payment to be sent.) Tap Submit All Payments to send your payments.

How do I return to QNB-Online from Advanced Bill Pay?

Within Bill Pay, customers have the option of using “Integrated” Bill Pay or “Advanced” Bill Pay. Choosing the Advanced option will take you out of the Integrated view and into full Bill Pay mode. To successfully return to online banking from Advanced Bill Pay, click the Log Out button and then click Close on the Return to Bill Pay screen. This ensures all your changes are pulled back into Integrated Bill Pay within QNB-Online.

Why do I get an error message when I try to send a duplicate payment to a payee?

The intention of the error message is to allow you to confirm that you do in fact wish to send the duplicate payment, or cancel the payment if it was duplicated by mistake.

How do I transfer funds in the new online banking?

To transfer funds in QNB-Online:

  1. Click the Transactions tab from the main navigation bar and click Funds Transfer.
  2. Select the accounts that you wish to transfer funds From and To.
  3. Enter the dollar amount and date to process the transaction.
  4. If you wish to set up a recurring transaction (optional), click the Make This a Recurring Transaction checkbox. New input fields will appear, and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency.
  5. When you have finished entering all of the needed information, click Transfer Funds.
  6. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center (within the Transactions tab) whether immediate or future dated. You can view them at this time or click Close and review at your convenience.

To transfer funds in QNB-Mobile:

  1. Tap the Menu button. Then tap the Transactions tab and tap Funds Transfer.
  2. Select the accounts that you wish to transfer funds From and To.
  3. Enter the dollar amount and date to process the transaction.
  4. If you wish to set up a recurring transaction (optional), tap the Make This a Recurring Transaction checkbox. New input fields will appear, and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency.
  5. When you have finished entering all of the needed information, tap Transfer Funds.
  6. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center (within the Transactions tab) whether immediate or future dated. You can view them at this time or tap Close and review at your convenience.

How do I set up alerts in the new online banking?

Stay on top of your accounts by setting customizable alerts in online banking.

To set up alerts in QNB-Online:

  1. Click the Settings tab from the main navigation bar and click Alerts.
  2. To create a new alert, click the New Alert drop-down button. Choose the type of alert you wish to create from the drop-down list. A new screen will appear where you can enter the necessary information. Be sure to click Save when finished.
  3. To view the alerts for each category, click the category header.
  4. You can easily toggle an alert on/off without deleting the alert by clicking the Enable switch button On or Off.
  5. To view or change details of an already-existing alert, click the Edit link on the right side of the alert you would like to edit. Be sure to click Save after you've changes your alert details.

To set up alerts in QNB-Mobile:

  1. Tap the Menu button. Then tap the Settings tab and tap Alerts.
  2. To create a new alert, tap the New Alert drop-down button. Choose the type of alert you wish to create from the drop-down list. A new screen will appear where you can enter the necessary information. Be sure to tap Save when finished.
  3. To view the alerts for each category, tap the category header.
  4. You can easily toggle an alert on/off without deleting the alert by tapping the Enable checkbox on the right side of the alert.
  5. To view or change details of an already-existing alert, tap the Edit link on the right side of the alert you would like to edit. Be sure to tap Save after you've changes your alert details.

What if I need help?

If you have any questions, please contact our Customer Service Center by phone at 215-538-5605 or 800-491-9070, by email at csc@QNBbank.com or by chat at QNBbank.com.